Yuma

Yuma is an enterprise artificial intelligence customer support automation platform, helpdesk copilot, and e-commerce ticketing assistant engineered for Shopify merchants, direct-to-consumer brands, and global customer support teams. Designed to handle high-volume e-commerce customer inquiries, the software automates order tracking, refunds, return requests, and pre-sales questions with precision and speed.

The platform integrates large language models directly with Shopify store data and leading helpdesk platforms including Gorgias, Zendesk, and Freshdesk. When customer inquiries arrive, Yuma autonomously fetches real-time shipping statuses, warehouse fulfillment updates, and inventory data, drafting personalized, accurate customer resolutions in the merchant's exact brand voice, with the ability to resolve repetitive tickets on full autopilot.

Yuma operates as a secure cloud software-as-a-service solution featuring pre-configured e-commerce integrations and robust team collaboration workflows for growing online retail operations. The platform is available through tier-based commercial subscription plans based on monthly ticket automation volume, accompanied by hands-on onboarding support, technical assistance, and risk-free evaluation trials for retail brands.